Service Level Agreement

We believe all our customers should benefit from a comprehensive range of guarantees. We know that your server is an important part of your business, so every Dedicated Server we sell comes with a comprehensive Service Level Agreement.

99.99% Uptime Guarantee

In the unlikely event that we experience a network failure we will credit your account with one day of service for every hour of downtime over four hours. Simply contact a member of our customer services team to arrange the credit. Please note that this guarantee applies to Weblogica Internet's network connectivity and excludes scheduled maintenance.

Instant Reboot Guarantee

You will be able to instantly reboot your server anytime by accessing your online control panel.

Customer Charter

Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
Read our customer charter now.

Price Freeze Guarantee

The price at which you sign up is the price you pay for the duration of your contract with Weblogica Internet - we guarantee you will never pay any more.